Job description:

Reports to the Head of Account Management and the Senior Management. You will have as below-mentioned main missions to manage the customer relationship in your area.

The main missions are:

Customers’ relationship:

• Ensure fulfilment of performance.
• Monitor contracts compliance and regulatory requirements in area of responsibility.
• Maintain positive relationship with customers.
• Prepare, coordinate and conduct customers meetings.
• Manage and solve claims by setting up associated corrective plans.
• Ensure customers satisfaction.
• Lobbying to promote OEMServices at Manager and HO level.
• Prospect for business development
• Manage the contract sustainability and provide means to improve it.

Operations monitoring:

• Support, when necessary, suppliers’ contract writing in conjunction with the Strategic Partnerships.
• Coordinate technical queries from the Customer upon request from the technical department.
• Coordinate and write down operational processes.
• Be part of the bidding process upon request.
• Manage and follow up retrofit campaigns in conjunction with the technical department.
• Coordinate logistics flow in conjunction with all the stakeholders (internal, suppliers, customers) in order to reach the goals.
• Report and escalate to the direct and transversal management (GM, CEO, Strategic Partnership, Finance, Sales).

Quality:

• Support our process of continuous improvement with vendors and providers.
• Follow up open quality actions until closure.

Regulation:

• Support our Customs Manager to enforce customs and transport rules.

Autonomy:

• Ability to propose solutions requiring managerial validations and ensure implementation.
• Coordinate project with other departments and report to the management.

Travel:

• Regular travel is to be expected between 30%.

Technicity:

• Skills improvement on the tools and to be a creative force.
  

REQUIREMENTS:

• Degree/Master Degree in Supply Chain Management, Aviation or related discipline in Customer Support/Business functions.
• At least 5 years in the Aviation/Aerospace and Customer Support/Supply Chain Management (SCM).
• Experience in air / logistics / supply chain management (SCM).
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Ability to prioritize and meet critical deadlines.
• Ability to speak French is an added advantage.
• Proficient in excel and knowledge in SAP, sales and airline operations will be an added advantage.