Job Responsibilities:

• Infrastructure Management: Oversee and maintain our client’s core IT infrastructure, including servers, storage, virtualization, and cloud-hosted environments to ensure high availability and performance.

• Network Administration: Manage and optimize LAN/ WAN, Wi-Fi, VPN, firewalls, and network security solutions to ensure reliable connectivity and data protection.

• Cloud Services: Support the adoption and management of cloud platforms (e.g., AWS, Microsoft 365), ensuring seamless integration with existing on-premises systems.

• Endpoint Management: Implement and manage endpoint security, updates, and configuration policies for desktops, laptops, and mobile devices.

• Infrastructure Security Compliance: Ensure infrastructure components (servers, networks, and cloud platforms) are configured and maintained in alignment with organizational security policies and standards, coordinating with the ICT Specialist (Security) for vulnerability assessments and incident response.

• Backup and Disaster Recovery: Execute and regularly test backup, failover, and disaster recovery protocols to ensure business continuity.

• Architecture Design & Governance: Define and maintain our client’s enterprise infrastructure architecture roadmap, ensuring alignment with organizational objectives, scalability, and emerging technologies. Establish architecture standards, guidelines, and best practices for on-premises, hybrid, and cloud environments.

• Vendor & Service Provider Coordination: Liaise with external vendors for infrastructure-related services, maintenance, and support contracts to ensure alignment with service-level objectives.

• Monitoring & Optimization: Proactively monitor infrastructure performance and implement improvements to enhance reliability, scalability, and efficiency.

• Project Implementation: Lead or support infrastructure-related projects, such as system upgrades, network refreshes, and security enhancements.

• Documentation & Compliance: Maintain accurate documentation of infrastructure components, configurations, and procedures in line with organizational and regulatory requirements.

• User Support (Tier 3): Supervise and guide End User Support personnel, providing escalation support for complex infrastructure-related incidents and ensuring timely and effective resolution.

• Other: Perform other tasks as assigned by supervisors.

Institutional Responsibilities:

• Participate in any institution-wide activities as assigned, e.g., be an active member of our client’s internal committees or task forces.

• Lead and conduct training or seminars to share knowledge with our client’s staff or external stakeholders when requested.

• Perform any other duties as may be reasonably required in furtherance of our client’s overall goals.

The candidate should possess:

• A bachelor’s degree in computer science, information technology or other related fields from a reputable university.

• At least 8 of relevant experience in managing IT infrastructure in public or private sector organizations; prior experience in similar international organizations or government agencies is a plus.

• Solid expertise in network architecture, cloud services, virtualization, security frameworks, and disaster recovery planning.

• Knowledge of enterprise technologies such as Microsoft 365, AWS, cybersecurity tools (EDR/ XDR, firewalls, IDS/ IPS), and ITIL service management practices.

• Solid understanding of emerging trends in IT infrastructure, cybersecurity, and cloud technologies.

• Good analytical, problem-solving, and communication skills, with the ability to collaborate effectively in a multicultural environment.