All the responsibilities we will trust you with:

• Provide Level 2 technical support for IMACS systems, including CCTV, Access Control, Alarm Systems, and backend IT infrastructure (servers, storage, network).
• Support installation, testing, commissioning & configure network devices such as workstations, routers, and switches. Maintain system components in accordance with project and operational requirements.
• Troubleshoot and diagnose basic hardware, software, and local area network (LAN) incidents and system faults, including root cause analysis and escalation to Level 3 or vendors when required.
• Respond efficiently to automated alerts and fault calls, performing initial troubleshooting and escalation within defined operational timelines.
• Support corrective, preventive, and request maintenance activities in line with ITSM processes and SLA commitments.
• Perform server/VM administration health monitoring (production and DR environments) PTRG, Server disk space etc.
• Support implementation, migration, and system upgrades, including preparation of implementation plans, migration plans, and rollback procedures.
• Support in conducting testing and commissioning activities, including FAT/SAT, and ensure defects are rectified prior to acceptance.
• Liaise with Project Managers, Maintenance Managers, and stakeholders to coordinate site activities, schedules, and issue resolution.
• Participate in incident, problem, change management processes and change request.
• Ensure accurate documentation and audit compliance, including: Work instructions / SOPs, As-built documentation & Service reports and incident logs.
• Support high availability operations by ensuring systems meet uptime, resilience, and disaster recovery (DR) requirements.

Your areas of knowledge and expertise that matter most for this role:

• Minimum Nitec/Diploma in Engineering (Electrical/Electronic/IT) or related field preferred
• At least 2 years’ experience in OT/IT environment preferred
• Knowledge of networking (IP/TCP)
• Experience in CCTV, Access Control, and system servers
• Exposure to system security (OS hardening, patching, AV) 
• Relevant IT certifications will be an advantage
• Good communication and positive attitude
• Comfortable with shift work