Key Responsibilities

Training Management

• Leads the training department with clear direction, inspires trainer performance, and drives collective accountability for learner outcomes.

• Builds productive relationships with clients, regulatory bodies, and internal teams; responds professionally to stakeholder needs and expectations

• Uses data and performance metrics to evaluate training effectiveness, identify gaps, and continuously improve programme quality.

• Conduct trainer briefings, “train-the-trainer” sessions, and onboarding for newly assigned trainers.

• Conduct trainer observations to obtain feedback for improvement

• Allocate classrooms and deploy trainers based on intake sizes and subject expertise.

• Financial management, e.g. Submission of training hours to payroll department

• Demonstrates working knowledge of SSG, WSQ, SPF, SCDF, SFA and other frameworks to ensure full compliance in training delivery and documentation.

Facilities & Assessment Management

• Coordinate with assessors and manage assessment schedules.

• Prepare assessment props, rooms, and learner familiarisation sessions in line with SOPs.

• Ensure proper functioning of equipment (HHMD, Walk‑Through Metal Detectors, X‑ray machines, traffic wands).

• Oversee setup for specialized assessments such as XRay and CSSPB.

• Manage attendance tracking, QR code verification, and assessor processes.

• Provide learner care support for those assessed as Not Yet Competent (NYC), including reassessment arrangements.

• Compile weekly assessment results and attendance records for submission.

• Ensure classrooms & assessment rooms are properly equipped, clean, and conducive for training.

Post‑Assessment & In‑House Assessments

• Document assessment outcomes and maintain NYC records.

• Safekeep and replenish props, files, and assessment materials.

• Prepare and conduct in‑house assessments including assessment booklets, case studies, and SOA certificates.

• Ensure compliance with SSG reporting and audit requirements.

Training Materials & Equipment Management

• Maintain and perform regular updates for facilitator and learner guides, worksheets, and presentation slides.

• Conduct class audits to ensure trainers use updated materials.

• Manage training props, files, and specialised equipment (SIMFOX laptops, tablets, handphones).

• Troubleshoot technical issues during lessons and assessments.

Requirements

• Diploma or bachelor's degree in training, education, or related field. 

• TAEPP registered. ACTA/ACLP compulsory. DACE/DDDLP will be an advantage.

• Minimum 5 years of experience in training operations, assessment management, or programme compliance.

• Advanced knowledge of Microsoft Office (Excel, Word and PowerPoint)

• Strong leadership and organisational skills with attention to detail.

• Comfortable using LMS & TMS platforms, TPGateway, and learning technology tools to improve training delivery, administration, and reporting.

• Familiarity with POLWEL requirements is an advantage.

• Excellent communication and problem‑solving abilities.

Why Join Us?

• Play a pivotal role in shaping training excellence and compliance standards.

• Lead operational improvements and support both trainers and learners.

• Be part of a leading training organisation committed to workforce development in Singapore.