Senior Customer Service Agent (Maid Agency)
Senior Customer Service Agent (Maid Agency)
Job Details
Vacancies
1 position
Experience Required
No experience required
Job Description
Company Overview / Employee Value Proposition
Beyond Maids firmly believes in helping our clients in their search for a reliable maid in Singapore. We understand how critical it is for you to find a helper in Singapore that fits your requirements & is able to take care of your family & household needs. Our Tagline "Does The Job" reiterates the fact that we hold ourselves to high industry standards. Be it searching for a helper, renewing of your maid's work permit, lodging for maids in Singapore or even maid transport in Singapore, we take pride in ensuring professionalism & reliability.
Job Summary
You will manage employer inquiries through multiple communication channels, conduct phone interviews to shortlist helpers that meet employer needs, coordinate maid arrival and departure logistics, and provide administrative support to ensure smooth operations.
Responsibilities
- Respond promptly and clearly to employer inquiries via email, phone, WhatsApp, and walk-in visits to provide accurate information and assistance
- Conduct phone interviews with helpers to assess their suitability and shortlist candidates that match employer requirements
- Coordinate and arrange the arrival and departure schedules of foreign domestic workers (MDWs) to meet employer timelines
- Manage administrative tasks related to maid placement and support to maintain efficient agency operations
Required competencies and certifications
- Possess a CEI (Basic) Certificate as required for this position
Preferred competencies and qualifications
- Have at least 1 year of working experience in a related field to support effective job performance
- Experience working in a maid agency to understand industry-specific processes and client needs
- Completed Primary, Secondary School, or "O" Level education
Other Information
- Basic salary plus commission
- Work location: Kovan Area
- Salary range: $2600 to $3500
- Interested applicants, please WhatsApp your resume to 9065 0345 or email CV to [email protected]
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BEYOND MAIDS PRIVATE LIMITED
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