• Manage customer feedback from end to end, ensuring timely response, tracking, and escalation where needed
• Handle complex or sensitive customer cases and coordinate with relevant teams for resolution
• Review customer communications to ensure professionalism and brand consistency
• Manage Voice of Customer (VOC) data, ensuring accuracy and monitoring satisfaction metrics
• Analyse customer feedback and support service improvement initiatives with relevant teams
• Coordinate customer experience review meetings, including preparation of reports, KPIs, and action plans
• Support and monitor customer experience standards across all service touchpoints
• Conduct quality checks and identify opportunities to improve customer journey and service delivery
• Liaise with internal and regional teams on customer experience governance matters
• Support administrative and operational tasks related to customer experience programmes and invoicing

Interested applicants may email resume to [email protected]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted