Job Responsibilities:

• Attend to all calls and alarm signals in a timely and efficient manner, and according to operating procedures
• Attend to customers’ complaints via phone or correspondence professionally
• Update and maintain a good record on all customers
• Be involved actively in the customer retention program and strategy
• Provide guidance to Call Services Officers

Job Requirements:

• Able to work on permanent night shift, including weekends and Public Holidays
• Possess good communication, interpersonal skills and PC knowledge
• Able to speak Mandarin to assist Mandarin speaking customers (local and overseas) will have added advantage
• Min 2 years of Call Centre experience
• Minimum GCE ‘N’ Level