Company Description:

At Guerilla coffee we believe in building lifetime customers, one cup at a time.

Guerilla Coffee is a new to market cafe concept brought to you by Caffeine Solutions, a market leader in B2B in wholesale coffee supply, consulting, brewing machines and servicing. At Guerilla Coffee we are passionate about sharing our knowledge of coffee through authentic communication, delivering on what we say and caring about what we do. We also strive to innovate the coffee experience and commit to inspiring everyone around us.

Guerilla coffee sources fresh, top-quality coffee from the best producers in the world. Our process is rooted in a deep knowledge and passion for coffee and our focus is on making coffee easy to brew and excellent to taste.

Occupation Description:

The Senior Barista takes responsibility for guiding Junior Baristas in front of house operations, customer service and preparation of food & beverages according to their organization’s unique recipes and procedures. He/she will also suppor the task of keeping the serving area neat and clean, as well as keeping equipment and services fully operational by following operating and cleaning instructions, troubleshooting

breakdowns, and maintain inventories by replenishing coffee bean/tea supplies, pastries and cookies for the coffee bar.

The Senior Barista should be comfortable speaking to customers and outgoing; striving to provide customers with a positive experience; he/she should possess a friendly disposition, good communication skills and be able to work in a team. He/She should set a good example for more junior members of the team. He/She is expected to work on a shift pattern to cover early mornings and late evenings, and may also need to work some weekends and public holidays. He/She should have the stamina to stay on his feet for long periods.

Skills Required:

Customer Service & Ambassador of Business:

• Establish relationships for customer confidence and exude friendliness and capabilities.
• Engaging and quick to listen and assist customers when they step into the café.
• Polite to their inquiry and work with the team to assist customers on their needs.
• Represent the company in the coffee industry and events

Barista Skills & Food Service:

• Interact with and serve F&B customers, promotes the company goals and visions
• Maintain F&B service environment
• Prepare and serve beverages on menu and able to educate customers on differences in drinks, preparation techniques, coffee knowledge and provides specialty coffee service
• Prepare for beverage & food service (mise en place)
• Maintain quality of product and service

People and Relationship Management:

• Facilitate effective communication and engagement at the workplace
• Facilitate effective work teams
• Self Initiative and prepare to go beyond creating great team spirit & ownership of the business
• Guide and train Junior Baristas on standard operating procedures
• Support outlet manager and operations manager

Innovate:

• Manage productivity improvements
• Research and develop new beverage recipes for approval
• Participate in ideas and programs generating more sales and engagement with customers
• Willing to keep learning and attend workshops and training, be updated on specialty coffee knowledge

Workplace Safety, Health & Hygiene:

• Maintain workplace safety and health policies and procedures set by SFA and the Company
• Follow F&B safety and hygiene policies and procedures
• Maintain personal hygiene and upkeep of cleanliness

Sales:

• Generates sales by equipping customers with the knowledge that helps them to drink better coffee and creating a lifestyle of coffee
• Observe and report back on trends in sales and promotions
• Assist customers in choosing the right products and coffees to buy that they will want to come back for your knowledge and your service and making them feel appreciated

Education, experience and certificate requirements

• Minimum 2 years of experience working in the specialty coffee scene
• Possess a valid food handler certificate
• Must be able to communicate clearly and well and in English
• Knowledge of the Specialty Coffee Industry is a plus but/or knowledge of the food and beverage industry is needed or must be keen to learn
• Familiar and able to work in shifts, weekends, and public holidays
• Knowledge in using a manual coffee machine, dosing, brewing, calibrating, coffee tasting