Job Description:

• Deliver service with empathy, professionalism, and a patient‑centric approach

• Communicate respectfully and effectively with internal stakeholders

• Demonstrate good time management across assigned tasks

• Manage requestors’ expectations during service delays or disruptions

• Adhere strictly to confidentiality and PDPA requirements

• Ensure workstation is clean, organised, and operationally ready for the next staff

• Assist requestors with applications for medical reports and related enquiries

• Verify application details and identify the appropriate type of request

• Acknowledge receipt and record eligible applications accurately in the database

• Provide supporting medical records for doctors’ reference

• Monitor and track progress of requests and update requestors accordingly

• Liaise with relevant departments and obtain doctor‑in‑charge approval for report release

• Ensure secure and timely delivery of medical reports

• Plan, prioritise, and complete assigned requests and tasks

• Transcribe medical report drafts and ensure report completeness

• Generate invoices for each medical report application

• Perform daily settlement and consolidation of cashier functions

• Prepare billing request forms for external institutions

• Generate payment lists for processed medical reports

• Comply with infection control standards, including mask fitting, hand hygiene, and workstation cleaning

• Ensure proper PDPA practices at the workplace and when working from home

• Manage procurement and distribution of stationery and ensure adequate stock

• Plan daily and weekly duty rosters and manage unforeseen absenteeism

• Provide operational guidance and support to team members

• Assist with onboarding of new staff, including system and account access

• Support staff induction and on‑the‑job training programmes

• Provide constructive feedback to improve work processes

• Implement or lead service improvement initiatives

Job Requirements:

• Diploma, Advanced Diploma, Higher Diploma, or Graduate Diploma

• Minimum of one (1) year of relevant working experience

• Candidates with supervisory experience may be considered for a senior role