Secretary, Customer Service

Reports to: SVP, Head, Customer Service

Role Summary:

This role provides secretarial support to the HOD and supporting the operations of the department to ensure smooth daily operation.

Job Responsibilities:

• Provide secretarial support to HOD, schedule and coordinate meetings and calendar management and maintain minutes of meeting if required
• Assist in budgeting, maintain and monitor expenses
• Provide administrative support in terms of payment processing, filing, upkeeping of records, requisitions etc
• Provide operational support in setting up and closing down of site offices, and admin support as and when required onsite.    
• Manage department’s warehouse needs and cost
• Assist in preparation of reports, presentations and communication/publicity posters
• Provide logistics support to ensure stakeholder events are implemented successfully.
• Support HOD in organizing and coordinating City Sunshine Club (CSC), CDL’s volunteering events and activities.
• Maintain all CSC records and ensure accuracy of information for reporting 
• Represent department for company-wide initiatives (EHS, fire warden/safety officer, StaffConnect, Sustainability sub-com, etc)
• Assist in ad hoc projects/matters as and when required.

Job Requirements:

• Private Secretarial Certificate
• Diploma in Administration/Management
• Min 3 years secretarial experience in Customer Service
• Good writing skills
• Good organising skills
• People skills
• A good team player
• IT savvy and competent in Microsoft (Word, Excel, PowerPoint), Canva, Adobe, etc.

Requirements

City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL’s recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.