Job Scope:

1. Student Incident Management

Respond promptly to student management cases, including:

• Theft
• Physical altercations and fights
• Bullying and cyberbullying incidents
• Vandalism
• Misconduct and breaches of school rules
• Other student welfare and behavioural concerns
• Gather accurate and objective information regarding incidents.
• Conduct preliminary investigations and establish timelines of events.
• Ensure all students involved are treated with fairness, respect, and confidentiality.

2. Investigation and Fact-Finding

• Interview students involved in incidents using appropriate questioning and communication techniques.
• Interview witnesses and other relevant parties to obtain a comprehensive understanding of events.
• Collect and review evidence where applicable, including:
• Written statements
• CCTV footage
• Photographs
• Digital communications and records
• Other relevant documentation
• Identify inconsistencies and clarify information through follow-up interviews.
• Maintain neutrality and objectivity throughout investigations

3. Documentation and Reporting

• Prepare clear, accurate, and professional investigation reports.
• Summarise findings, evidence gathered, statements obtained, and timelines of events.
• Highlight key concerns, risk factors, and recommended follow-up actions.
• Submit reports to Key Personnel (KPs), Year Heads, HODs, Vice-Principals, or Principal for further decision-making and intervention.

4. Student Engagement and Support

• Build positive relationships with students to facilitate open communication.
• Exercise empathy while maintaining professional boundaries.
• Support students in reflecting on their actions and understanding consequences.
• Work collaboratively with teachers, school counsellors, SEN Officers, and school leaders to support student development and well-being.

5. Collaboration with School Staff

• Provide timely updates to relevant Key Personnel regarding ongoing cases.
• Coordinate with teachers to gather contextual information while minimising disruption to classroom teaching.
• Support school leaders in implementing follow-up actions arising from investigations.

6. Record Management

• Maintain confidential records of incidents, investigations, and outcomes.
• Ensure documentation complies with school policies and data protection requirements.
• Monitor trends and recurring issues and provide reports to school leaders where necessary.

Requirements:
1. Academic Qualifications

• Minimum Higher Nitec or GCE “O” Level with three or more passes, including credit in English Language

2. Work Experience

• Minimum 1 years of experience in similar fields.
• Prior experience in MOE school environment is advantageous

3. Essential Skills:

• Strong verbal and written communication skills in English
• Professional and pleasant demeanour
• Experience in conflict management, mediation, student discipline, or case management would be advantageous.
• Familiarity with school systems and student development principles is preferred.

*Note: Skills assessment will be based on revious work experience and interview performance (where applicable)

Working Hours: Mondays to Fridays: 8:00am to 4:00pm, inclusive of 45 mins lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Contract Period: 

• Contract Period Base: 3 August 2026 to 31 July 2027.

(Excluding school holidays Dec 26 and Jun 27)

• Contract Period Option: 1 August 2027 to 31 July 2028.

(Excluding school holidays Dec 27 and Jun 28)

Location: Bukit Batok

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE