ROLE PURPOSE

The O2C Lead is the end-to-end design and delivery authority for the Order-to-Cash workstream across an S/4HANA transformation programme. The role spans SAP SD, Customer Service (CS), Customer Master, Contracts, Pricing, Billing, and Accounts Receivable, harmonising fragmented landscapes into a single, adoptable S/4HANA O2C template.

The Lead owns cross-module integration, drives fit-to-standard methodology, and serves as the primary point of accountability to the customer’s O2C business leadership.

KEY RESPONSIBILITIES

1. O2C Design & Configuration

• Lead end-to-end O2C design across SD, Customer Master, contracts, pricing, billing, and AR.

• Harmonise fragmented order types, pricing conditions, and billing variants into one cohesive S/4HANA O2C template.

• Establish a unified invoicing framework aligned to business and statutory requirements.

2. SAP Customer Service (CS)

• Configure SAP CS for service contracts, notifications, service orders, and resource-related billing (RRB).

• Ensure seamless integration between CS and Plant Maintenance (PM) for equipment-linked service scenarios.

• Design and validate the end-to-end field-service and depot-repair order flows.

3. Cross-Module & Platform Integration

• Own integration architecture across FI/AR, MM, PP, PM, and WM/EWM modules.

• Lead design and oversight of O2C interfaces via BTP Integration Suite (API Management, Cloud Integration).

• Collaborate with BTP architects on middleware design for third-party logistics, EDI, and e-invoicing connectors.

4. Fit-to-Standard & Governance

• Drive fit-to-standard workshops and playback sessions with business stakeholders across all O2C sub-processes.

• Own the WRICEF catalogue for O2C: define, prioritise, and govern enhancements, interfaces, reports, and forms.

• Manage the functional specification pipeline and ensure traceability from business requirement to solution design.

5. Testing & Quality

• Plan and execute UAT for the full O2C scope, including CS and integration scenarios.

• Define test scripts, manage defect triage, and sign off on test completion criteria with business leads.

• Coordinate SIT cycles in partnership with the technical and integration teams.

6. Team & Stakeholder Leadership

• Manage a blended onshore/offshore team—set delivery standards, conduct reviews, and mentor junior consultants.

• Act as the single point of accountability to the customer’s O2C business leadership for status, risks, and decisions.

• Facilitate executive steering updates and escalation resolution.

REQUIRED EXPERIENCE & SKILLS

SAP Functional Expertise

• 8+ years of hands-on SAP SD configuration: order management, pricing (condition technique), billing, credit management, and output management.

• 3+ years of SAP CS configuration: service contracts (value/quantity contracts), service notifications, service orders, and resource-related billing.

• Deep knowledge of Customer Master data model in S/4HANA (Business Partner framework, account groups, partner functions).

• Strong understanding of AR integration: payment terms, dunning, account determination, and cash application.

S/4HANA Programme Delivery

• Minimum 2 end-to-end S/4HANA implementations as SD workstream lead (Greenfield, Brownfield, or Selective Data Transition).

• Proven experience running fit-to-standard workshops in an Activate methodology framework.

• Hands-on WRICEF management experience—from impact assessment through to build sign-off.

Integration & Technology

• Working knowledge of SAP BTP Integration Suite (Cloud Integration / API Management) for O2C integration scenarios.

• Familiarity with EDI standards (ORDERS, ORDRSP, INVOIC) and e-invoicing regulatory requirements.

• Understanding of PM/CS integration for equipment, functional locations, and warranty management.

Leadership & Soft Skills

• Demonstrated experience managing onshore/offshore delivery teams of 5+ consultants.

• Strong executive communication skills; able to translate complex functional designs into business-friendly language.

• Adept at facilitating workshops, managing stakeholder conflict, and driving consensus.

PREFERRED QUALIFICATIONS

• SAP Certified Application Associate – SAP S/4HANA Sales or equivalent.

• Experience with SAP Field Service Management (FSM) integrated with CS/PM.

• Exposure to revenue recognition scenarios (IFRS 15 / ASC 606) in SD/CS billing.

• Prior experience in asset-intensive or service-centric industries (Utilities, Industrial Machinery, High-Tech).

• Familiarity with SAP Fiori UX for SD/CS transaction replacement.