Job Description & Requirements

Job Responsibilities:

• Address and resolve database incidents promptly to minimize downtime.

• Monitor events, handle alerts, and manage database outages to restore services quickly.

• Process service requests for database changes and enhancements.

• Perform root cause analysis to prevent recurring database issues.

• Support the implementation of standard and custom database builds.

• Provide operational support for HANA and MS-SQL databases.

• Ensure adherence to backup and recovery processes.

• Optimize database performance and manage alert monitoring.

• Decommission systems/servers following proper protocols as needed.

Job Requirements:

• Bachelor’s degree or equivalent in Computer Science or related field

• Strong experience with HANA and MS-SQL databases.

• 2 - 5 years of experience in database administration, with a focus on HANA and MS-SQL..

• Bachelor's Degree / Diploma in Computer Engineering or any related field.

• Proficiency in RDBMS management and administration.

• Knowledge of backup, recovery, and decommissioning processes.

• Experience in incident management and database performance optimization in a 24x7 environment.

• Experience managing database outages and coordinating effective recovery.

• Familiarity with alert monitoring and performance optimization.

• Strong problem-solving and troubleshooting abilities.

• Ability to work under pressure in a 24x7 support environment.

• Effective communication skills for incident and service request management.

• Prior experience in 24x7 operational support.

• Willing to Learn SAP HANA