Key Skills: Service cloud, Apex, Omni Studio, Lighting Web Component

RESPONSIBILITIES

• Design, build, and deploy scalable applications using Salesforce platform technologies, including OmniStudio, Apex, and Lightning Web Components.
• Leverage low-code/no-code capabilities within Salesforce (e.g., Flow, Process Builder, App Builder) to automate and streamline business processes.
• Collaborate with business analysts, product owners, and stakeholders to translate complex business requirements into clear technical specifications.
• Work across Salesforce Service Cloud / PSS to enhance customer service operations, including case management, digital channels, and knowledge base setup.
• Design and implement API integrations with third-party systems and internal tools; manage authentication, data mapping, and performance optimization.
• Participate in agile development processes, including sprint planning, backlog grooming, and daily stand-ups.
• Conduct thorough unit testing, integration testing, and support UAT to ensure high-quality, reliable delivery.
• Maintain clear technical documentation, including architecture diagrams, design specifications, and support materials.
• Apply creative problem-solving and out-of-the-box thinking to identify technical solutions that meet business goals while maintaining scalability and performance.

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EXPERIENCE AND SKILLS NEEDED

• Bachelor’s or Diploma in Computer Science, Software Engineering, Information Systems, or a related discipline.
• 3+ years of hands-on experience with Salesforce, specifically in Service Cloud / PSS implementations.
• Solid expertise in:

1. Salesforce OmniStudio (FlexCards, Integration Procedures, DataRaptors, OmniScripts)
2. Apex, SOQL, Lightning Web Components (LWC)
3. Salesforce Platform API development and integration

• Familiarity with Salesforce DX, Git, and modern DevOps practices.
• Experience with third-party system integration (e.g., REST/SOAP APIs, middleware platforms like MuleSoft, Boomi, etc.) is a plus.
• Proven ability to break down complex business needs into manageable technical components.
• Excellent problem-solving skills with a proactive, innovative, and analytical mindset.
• Excellent interpersonal and communication skills; ability to work collaboratively in cross-functional teams.

NICE TO HAVE

• Salesforce certifications such as:

1. Platform Developer I / II
2. OmniStudio Developer
3. Service Cloud Consultant

• Experience working in agile teams using Scrum/Kanban methodologies.
• Exposure to CI/CD pipelines and tools such as Gearset, Copado, or Jenkins.
• Familiarity with low-code/no-code platforms like Microsoft Power Apps, Mendix, OutSystems is a plus.
• Exposure to mobile-responsive Salesforce apps and Salesforce mobile publisher features is an advantage.