Job Responsibilities

• Manage targeted orders and monitor delivery status;
• Attend to inbound calls from customers;
• Handling incoming enquiries, complains and feedback and resolve them in accordancewith the company’s standards;
• Resolve all in scope enquiries and take appropriate escalation actions when required;
• Provide alternatives solutions with excellent customer service via phone calls and emails;
• Follow-up with customer, when necessary, in a timely manner;
• Liaise with internal department to solve customer’s issue;
• Coordinate with delivery team on orders;
• Coordinate and provide sales support to the sales team;
• Maintain proper filling system;
• To perform any ad hoc assignments as assigned by immediate superior

Job Requirements

• Meticulous and detail oriented as the job requires documentation work;
• Able to work in fast pace environment
• Excellent telephone etiquette with passion in customer service;
• Posses initiative to respond to customers’ needs with a commitment and customer service skills;
• Proficient in MS Office
• Only Singaporean/SPR Holder

Please forward your resume in MS WORD FORMAT : [email protected]