Key Responsibilities

1. Sales & Operations Management

• Supervise daily shop operations to ensure smooth workflow.
• Monitor sales performance and work towards achieving monthly sales targets.
• Assist in pricing, promotions, and product display strategies.
• Handle POS system, cash handling, and daily sales reporting.

2. Team Supervision

• Lead, train, and supervise sales assistants and retail staff.
• Prepare duty rosters and manage staff attendance.
• Motivate team members to improve productivity and service standards.
• Conduct on-the-job training for new employees.

3. Customer Service

• Ensure high standards of customer service are maintained at all times.
• Handle customer enquiries, complaints, and feedback professionally.
• Build and maintain relationships with regular customers and wholesale clients.

4. Inventory & Stock Management

• Monitor stock levels and coordinate replenishment with suppliers.
• Ensure proper stock rotation (FIFO) to maintain freshness and reduce wastage.
• Conduct regular stock checks and report discrepancies.
• Oversee proper storage and handling of fruits.

5. Merchandising & Display

• Ensure fruits are displayed attractively and hygienically.
• Maintain cleanliness and organization of the shop.
• Implement promotional displays to boost sales.

6. Compliance & Hygiene

• Ensure compliance with food safety and hygiene regulations in Singapore.
• Maintain workplace safety and cleanliness standards.
• Follow company policies and procedures.

7. Reporting & Coordination

• Prepare daily/weekly sales and inventory reports.
• Coordinate with management on sales performance and business improvements.
• Liaise with suppliers and logistics team for deliveries.

Requirements

• Minimum 2–3 years of experience in retail or fruits/food industry.
• Prior supervisory experience preferred.
• Good communication and leadership skills.
• Basic knowledge of inventory and POS systems.
• Ability to work in a fast-paced environment.
• Willing to work weekends and public holidays.