Are you passionate about building meaningful relationships and supporting local businesses? We are looking for a dedicated and proactive Sales Specialist to join our team. This role involves engaging with merchant partners across designated areas, providing on-the-ground support, and driving business growth.

Roles & Responsibilities:

• Own face-to-face engagement with merchant partners in your designated area through regular visits and relationship building.
• Execute the Area Manager playbook by planning visits, understanding merchants’ businesses, and ensuring high-quality interactions.
• Resolve merchant issues promptly or escalate when necessary, coordinating with Product, Support, and Operations teams.
• Train merchants on company tools (Merchant App, Self-serve Marketing features, Insights portal) to enhance adoption and business outcomes.
• Act as the voice of merchants within company by collecting feedback and sharing best practices.
• Develop expertise on your area's merchant landscape, competitive environment, and local market nuances to identify growth opportunities.
• Track key performance indicators such as Engagement, Satisfaction Scores, Product Adoption, Retention, and Time-to-Resolution.

Qualifications

• 3+ years of experience in account management, business development, or field sales (F&B or e-commerce experience a plus).
• Strong interpersonal and communication skills with the ability to build trust face-to-face.
• Problem solver, proactive, and able to work independently.
• Comfortable working with data and tracking KPIs to drive actions.
• Proficiency in Chinese is required, as the role involves communication with Chinese stakeholders and customers.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

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Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345