Job Title: Sales solutions engineer (ID1738)
Location: Tagore Lane
Working Hours: Monday – Friday 8.30 am – 5.30 pm
Salary: $4000-$5500

1. Key Result Area: Grow the Business and Achieve Sales Targets
• Generate and qualify new leads, then arrange appointments (via phone calls, LinkedIn, emails) for introductions or sales presentations.
• Provide professional services through consultative selling, cross-selling, or up-selling company products/services.
• Build and maintain strong client relationships by updating them on new products, offering innovative solutions, and providing ongoing pre- and post-sales support.
• Stay technically informed to discuss and co-create engineering solutions with clients
• Think critically and suggest cost-saving improvements for clients.
• Develop and customize materials and presentations that highlight key product features and offer technical solutions for clients and prospects.
• Effectively manage accounts throughout the sales cycle: Prospecting, Business Development, Deal Confirmation, and Post-Sales Support.

2. Key Result Area: Coordinate Sales Efforts to Support Growth and Achieve Sales Targets
• Coordinate sales efforts with other departments.
• Identify customer needs, provide solutions, and manage expectations.
• Stay updated on industry trends and competitors to suggest product improvements or new products.
• Prepare costing, tenders, proposals, and quotations for clients.
• Document account activities, generate reports, and maintain records of transactions.
• Negotiate contracts and sales orders with clients.
• Collaborate with external partners to close deals.
• Provide weekly updates on sales, pipelines, leads, opportunities, and activities.
• Share sales and competitor information to support team dynamics.
• Resolve client complaints by investigating issues and developing effective solutions.

3. Key Result Area: Maintain High Quality Customer Service
• Respond to client complaints and provide after-sales support in a timely manner.
• Provide technical support and advice to clients.
• Inform clients of any unforeseen delays or problems and seek alternative arrangements to minimize inconvenience.
• Maintain proper documentation of client contacts and sales services provided.
• Ensure responsive services with follow-ups. Build strong relationships with existing and prospective clients to secure new or additional sales.
• Maintain quality service by establishing and enforcing the company’s service standards.
• Act as a useful resource in interactions with clients by offering relevant information and guidance. Conduct research and suggest solutions while upholding a professional standing in the industry.

4. Functional Competences
• Able to sell, up-sell, and cross-sell.
• Able to plan, organize, and prioritize tasks.
• Aptitude in problem-solving.
• Capable of working well in a fast-paced environment.
• Able to collect, analyze, process, and store information.
• Proficient in team working and communication, both verbal and written.
• Able to manage relationships and expectations at various levels.
• Good interpersonal skills (approachable, positive, motivated, proactive).
• Proficient in computing skills, including MS Word, Excel, Outlook, and conferencing software.
• Maintain relevant skills and knowledge by attending essential training and workshops.
• Identify opportunities for further improvement to current sales processes.