Responsibilities

• Respond to customer inquiries and complaints, ensuring long-term solutions.

• Own service projects from PO confirmation; assign tasks to internal engineers or external vendors.

• Coordinate with Sales and Service Engineers to secure spare parts and prevent delays.

• Develop and manage daily service schedules to meet customer deadlines.

• Ensure timely, high-quality job execution per customer specifications.

• Represent the company professionally, upholding safety, quality, and service standards.

• Review service reports and provide actionable feedback for continuous improvement.

• Partner with Sales and Finance to ensure accurate invoicing aligned with profitability goals.

• Ensure full compliance with export guidelines and industry regulations.

Requirements

• Familiarity or basic understanding of ECDIS, Satellite, AIS or Radar systems. (Navy/Deck Cadet welcomed)

• Professionalism and a positive, responsible attitude.

• Clear oral and written communication in English.

• Strong interpersonal skills to build positive relationships with customers and internal teams.

• Strong problem-solving skills to resolve operational issues efficiently.

• Ability to lead and manage teams to achieve service delivery and customer satisfaction.

Preferred

• 1–2 years of experience in customer service or coordination, ideally in maritime.

• Familiarity with shipbuilding, oil & gas (rigs, refineries), or naval industries.

• Bachelor’s degree or diploma in Electronic or Electrical Engineering.

• Diploma or certification in IT, Electrical, or Electronics.