Job Description

WCS Services Pte Ltd is looking for a proactive and responsible Sales Operations Associate Manager to support our site operations, customer success, client servicing, and sales support functions.

This role is suitable for candidates from any customer-facing background who are keen to develop their career in operations, customer success, and account servicing within the cleaning services industry.

The candidate will be involved in site-level operations and will work closely with site supervisors, cleaning teams, clients, and internal management to ensure smooth service delivery and strong client relationships.

Key Responsibilities

• Support daily cleaning operations across assigned client sites.
• Conduct regular site visits and inspections to ensure service standards are met.
• Assist in managing site supervisors and frontline cleaning staff.
• Monitor cleaning quality, manpower deployment, attendance, and site coverage.
• Handle client feedback, operational issues, and service recovery matters professionally.
• Coordinate with clients, site teams, suppliers, and internal departments.
• Support the Customer Success Manager in maintaining client relationships.
• Assist in preparing operational updates, service reports, and client follow-up records.
• Identify service gaps, improvement areas, and possible service enhancement opportunities.
• Support sales operations, account servicing, and customer success activities.
• Perform any other duties assigned by management.

Requirements

• Candidates from any customer-facing role are welcome to apply, including customer service, account servicing, sales support, retail, hospitality, facilities management, operations, or other service-related industries.
• Prior experience in cleaning operations or facilities management is an advantage, but not mandatory.
• Strong communication and coordination skills.
• Comfortable interacting with clients, site supervisors, and frontline cleaning staff.
• Good problem-solving skills and able to respond to site issues promptly.
• Hands-on, responsible, and willing to learn ground operations.
• Able to manage multiple sites and priorities.
• Possess a valid Class 3 driving licence - preferred.
• Willing to work on Saturdays as and when required due to operational needs.

Working Hours

• 5-day work week.
• Required to work on Saturdays as and when needed, depending on operational or client requirements.

Why Join Us

• Established cleaning company with a strong operational foundation.
• Opportunity to gain exposure to operations, customer success, and account servicing.
• Suitable for candidates looking to grow beyond pure customer service into a more dynamic client-facing operations role.
• Training and guidance will be provided.