What’s the overall purpose of the job?

This role is responsible for planning, leading and controlling Virgin Active’s sales strategies and activities to achieve revenue, sales and profit targets. As the Sales Manager for one of the clubs in the country, this role is also responsible for managing its day-to-day sales operations. Little opportunities for making people feel good about Virgin Active are lurking everywhere. Regardless of our official positions, we all work in customer service. Classic Virgin service involves striking a balance between working hard to understand the customer and relaxing enough to express our own personality.

Key Responsibilities

This role focuses on 4 core areas:

• Sales Ownership
• Sales Management (in club)
• People
• Other Bits and Pieces

How we’ll know you’ve got what it takes…

• Minimum of 5 years sales experience in comparable position or demonstrated progress through Virgin Active leadership pipeline
• Experience in delivering impeccable customer service and responding to feedback and complaints
• Experience in recruiting, developing, motivating, deploying and retaining a high performing team
• Excellent communication (inperson)
• Exceptional customer service
• Knowledge of country level employee relations
• Ability to work to KPI's and achieve and exceed sales targets
• Ability to manage budgets and achieve associated performance targets
• Understanding of health and fitness industry
• MS Office (Word, Excel, PowerPoint, Outlook) –intermediate
• Customer Relationship Management (CRM) database –intermediate