High Basic + Attractive Uncapped Commissions + Monthly Incentives

14 Days Annual Leave + 6 Off Days a Month

Watch us @thekurater on Facebook, Instagram, Tiktok and Youtube for more information about us!

Core Objective

The primary goal is to guide customers through the entire purchasing journey—from initial inquiry to post-delivery satisfaction—helping them find products that meet their needs, style, and budget, thereby driving revenue and building long-term customer loyalty for the Company.

Key Responsibilities & Daily Duties

1. Customer Service, Sales & Digital Engagement

• Omni-Channel Engagement: Warmly welcome customers in the showroom and promptly respond to inquiries received via email, phone, and social media messages (e.g., Facebook, Instagram, Tiktok).
• Needs Assessment: Ask probing questions to understand the customer's project, style preferences, space constraints, and budget.
• Product Demonstrations: Walk customers through the showroom or provide virtual tours via video call, highlighting key features and benefits.
• Solution Selling & Proposal Management: Recommend products that provide a complete solution. This includes:
  • Discussing Proposals: Creating and presenting detailed proposals or quotes for customers. This involves walking them through itemized costs, customizations, delivery fees, and timelines.
  • Working with Design Team: Coordinating all key information and work with Design team to come up with proposals
  • Revising Proposals: Adjusting proposals based on customer feedback, budget changes, or product availability.
• Overcoming Objections: Address customer concerns professionally and knowledgeably.

2. Product, Process & After-Sales Knowledge

• Mastering the Inventory: Maintain in-depth knowledge of all product lines, including materials, construction, and brands.
• Quoting and Pricing: Create accurate and detailed proposals and process orders through the system.
• Comprehensive After-Sales Service: Serve as the primary point of contact for customers after the sale to ensure a seamless experience. This critical duty involves:
  • Order Tracking: Proactively monitoring order status and providing updates to the customer.
  • Problem Resolution: Taking ownership of any post-purchase issues, such as delivery delays, damaged items, or missing parts. This includes coordinating with the warehouse, delivery team, and manufacturers to find a swift and satisfactory solution (e.g., scheduling replacements, organizing repairs, or processing partial refunds).
  • Returns & Exchanges: Managing the return and exchange process according to store policy, ensuring the customer feels supported even if they are not fully satisfied.

3. Floor, Inventory & Digital Presence Management

• Showroom Maintenance: Ensure the sales floor is clean and well-merchandised.
• Stock Awareness: Monitor inventory levels.
• Social Media Interaction: Beyond responding to direct messages, may be asked to contribute by posting content or answering questions publicly on the store's social media pages to engage the community.

4. Team & Business Development

• Collaboration: Work with team members and managers to achieve store sales goals.
• Client Relationship Management (CRM): Meticulously log all customer interactions, including calls, emails, social media messages, and after-sales issues, to build a long-term clientele.
• Meeting Sales Targets: Be accountable for individual and store-wide sales targets.

Essential Skills & Qualities

• Exceptional Multi-Channel Communication: Clear and professional communication in person, on the phone, and in writing (for emails and social media messages).
• Active Listening & Empathy: Crucial for understanding customer needs in-person and for resolving potentially frustrated customers during after-sales queries.
• Customer-Centric & Problem-Solving Mindset: A genuine desire to help and the tenacity to see after-sales problems through to a resolution.
• Persuasion & Negotiation: Important during the proposal discussion stage to close the sale.
• Detail-Oriented: Essential for creating accurate proposals and managing complex after-sales issues.
• Tech Savviness: Comfort with POS systems, CRM software, and social media platforms.
• Resilience and Patience: The ability to handle difficult situations, especially when managing customer complaints post-purchase.