Job Scope

• Handling walk-in clients at retail storefront, encompassing both sales and buyback transactions during office hours.
• Effectively engage in customer interactions, offering product knowledge and making tailored recommendations to guide purchasing decisions.
• Accurately evaluate and assess purity and value of items (both bullion and scrap) brought in by customers for potential repurchase, adhering to established buyback policies and guidelines.
• Providing assistance in phone, online, and email inquiries in a timely and professional manner, including addressing customers’ concerns and issue resolution.
• Reach out to prospective clients and collaborate with internal teams for successful acquisition and onboarding of clients.
• Ensuring and performing KYC/AML/IPPC filing and client onboarding support and related requirements.
• Achieve team sales objectives and outcomes to meet agreed monthly/quarterly targets.

Requirements

• Past experience in Jewellery Retail or Pawnshop business will have strong advantage
• Motivated team player
• Strong interpersonal skills and service-oriented mindset