• Manage customer inquiries received through email, fax, phone, letters, or other communication channels.
• Provide customers with information on product availability, delivery schedules, and delivery locations.
• Ensure accurate and timely processing of customer orders.
• Prepare supporting documentation, input orders into the company’s system, and monitor order status.
• Handle special orders for out-of-stock or non-standard items and coordinate with the supply chain and warehouse teams to update customers upon availability.
• Maintain correspondence records, manage shipping and delivery documentation, and handle LC negotiations with banks.
• Prepare sales meeting materials, track sales records, and participate in sales meetings.
• Collaborate with other departments, such as the technical team, to resolve product or technical inquiries.
• Coordinate with the accounts department on payments, deposits, refunds, and stock returns; liaise with the supply chain team on PR/PO processing; and work with logistics to confirm delivery dates.
• Independently manage shipping and customs invoicing, and liaise with forwarders and shipping agents.
• Prioritize tasks effectively to meet deadlines and adapt quickly to changing priorities.
• Process and update purchase orders and related records in the system.
• Validate order confirmations against POs and system entries; notify the supply chain of any discrepancies.
• Verify supplier invoices against purchase orders and system data.
• Negotiate shipping rates with appointed forwarders in alignment with company purchasing policies.
• Coordinate all inbound logistics to ensure cost efficiency and track all consignments effectively.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270