The Sales Coordinator cum Planner serves as a key liaison between the sales team, production, and customers. This role is responsible for processing sales orders, developing production plans for steel reinforcement, and ensuring timely delivery of all cut-and-bend products. The ideal candidate will have strong organizational and communication skills, a keen eye for detail, and experience within the construction or steel fabrication industry.

Key responsibilities

Sales coordination and administration

· Serve as the primary point of contact for clients, handling inquiries, providing order status updates, and addressing any issues.

· Receive and process all customer purchase orders with a focus on accuracy and timeliness.

· Generate accurate quotations for customers and the sales team.

· Maintain and update customer records and sales data in the company's CRM or database.

· Prepare and organize sales-related documents, including contracts, invoices, and reports.

· Support the sales team with administrative tasks and coordinate sales meetings as needed.

Production planning and logistics

· Plan and coordinate the cut-and-bend production schedule based on incoming orders, material availability, and delivery deadlines.

· Liaise with the production team to ensure orders are manufactured and processed according to customer specifications and within the required timeframe.

· Create and manage delivery schedules, coordinating with the logistics department or third-party hauliers for the efficient transport of finished goods.

· Provide timely updates to clients regarding unforeseen delays or changes to delivery schedules.

· Monitor stock levels of raw materials and coordinate with purchasing to ensure uninterrupted production.

Customer service and communication

· Build and maintain strong, positive relationships with clients to ensure customer satisfaction and loyalty.

· Address and resolve customer complaints promptly and effectively, directing feedback to the relevant department.

· Act as a professional and reliable representative of the company in all customer interactions.