· Handle customer enquiries via email, phone, and other channels

· Liaise directly with customers for scheduling of aircon servicing and installation appointments

· Handle customer enquiries and provide clear, confident explanations on service details, warranty coverage, and billing

· Coordinate daily job schedules with the operations and technician teams

· Issue invoices, payment receipts, and follow up on outstanding balances

· Assist in processing warranty claims, ensuring timely and professional resolutions

· Manage feedback or complaints with a calm, proactive attitude

· Support admin tasks such as preparing service reports, quotations, and warranty documents

• Other ad-hoc duties as assigned