Sales Consultant

Role Overview

The Sales Consultant is responsible for guiding customers through the full customer journey — from enquiry and product recommendation to post-sales support and coordination.

This role focuses on understanding customer needs, recommending suitable solutions, driving sales conversion, and ensuring customers receive a smooth and professional experience before and after installation.

The role plays a key part in customer satisfaction, revenue growth, and long-term brand trust within the company’s home access and security solutions business.

Key Responsibilities

Customer Sales & Consultation

•⁠ ⁠Attend to walk-in customers and assigned customer enquiries professionally

•⁠ ⁠Understand customer needs and recommend suitable products confidently

•⁠ ⁠Explain product features, pricing, warranties, and installation requirements clearly

•⁠ ⁠Follow up on customer enquiries and quotations promptly

•⁠ ⁠Build positive customer relationships through professional consultation and responsive follow-up

•⁠ ⁠Upsell suitable accessories and complementary solutions where appropriate

•⁠ ⁠Achieve assigned sales targets and performance expectations

Sales Coordination & Processing

•⁠ ⁠Prepare quotations, invoices, and required sales documentation accurately

•⁠ ⁠Maintain accurate customer records and follow-ups using company systems and communication platforms

•⁠ ⁠Collect and verify customer information for installation coordination

•⁠ ⁠Coordinate closely with operations and customer service teams to ensure smooth job handover

•⁠ ⁠Minimize operational issues caused by incomplete or inaccurate sales information

After-Sales Support

•⁠ ⁠Handle customer after-sales enquiries and support requests professionally

•⁠ ⁠Coordinate with internal teams on warranty claims, servicing arrangements, troubleshooting support, and product guidance

•⁠ ⁠Follow up on unresolved customer matters to ensure proper resolution

•⁠ ⁠Escalate sensitive or unresolved cases appropriately when required

Showroom & Team Support

•⁠ ⁠Maintain showroom cleanliness and product display presentation

•⁠ ⁠Support company promotions, campaigns, and approved sales initiatives

•⁠ ⁠Participate in training, meetings, and internal improvement initiatives

•⁠ ⁠Keep updated on product knowledge and company processes

Ideal Candidate Traits

•⁠ ⁠Comfortable interacting with customers daily in a retail environment

•⁠ ⁠Able to multitask and stay organized in a fast-paced environment

•⁠ ⁠Responsive and disciplined in handling customer follow-ups and coordination

•⁠ ⁠Positive, responsible, and solution-oriented mindset

•⁠ ⁠Emotionally stable and able to handle customer situations professionally

•⁠ ⁠Willing to learn product knowledge, systems, and operational processes continuously

Requirements

•⁠ ⁠Minimum 1 year of sales, retail, or customer service experience preferred

•⁠ ⁠Strong communication and interpersonal skills

•⁠ ⁠Customer-oriented mindset with good problem-solving ability

•⁠ ⁠Comfortable using digital tools, messaging platforms, and basic sales systems

•⁠ ⁠Able to work independently and as part of a team

•⁠ ⁠Must be willing to work retail hours, weekends, and public holidays

•⁠ ⁠Product and system training will be provided

Working Hours

•⁠ ⁠Retail working hours: 11:00 AM – 8:00 PM

•⁠ ⁠Required to work weekends and public holidays based on roster

Salary Structure

•⁠ ⁠Basic salary + commission structure with performance-based incentives

•⁠ ⁠Expected gross monthly salary range: SGD $3,000 – $6,000 (subject to experience and performance)

•⁠ ⁠Strong performers with good sales and customer handling ability can achieve higher earnings through performance incentives