Responsibilities

• Manage and coordinate end-to-end client application and submission processes across multiple cases.

• Liaise closely with clients to collect, review, and organise required documentation for formal submissions.

• Provide clear guidance to clients on documentation requirements and submission processes based on established procedures.

• Draft structured cover letters and written summaries to accurately present client profiles and information.

• Ensure a high level of accuracy, completeness, and quality control across all client submissions.

• Deliver a professional and responsive client experience, including attending to queries during and after submission within agreed timelines.

• Maintain accurate and up-to-date records, trackers, and case documentation in an organised manner.

Requirements

• Diploma or equivalent qualification in any discipline.

• Prior experience in a client-facing, administrative, coordination, or documentation-heavy role is preferred.

• Strong attention to detail with the ability to manage multiple cases and deadlines concurrently.

• Well-organised, reliable, and comfortable handling a high volume of digital documents and records.

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856