Daily

1. Assist sales representative for tender documents and e-quotation.
2. Verify and update price book and product price into NAV system.
3. Assist sales representative to monitor e-alert for contract (BSO) expiry date and contracted volume and update e-quotation for approval.
4. DO will auto posted by NAV, verify discrepancy for selling price, quantity, surcharged, item or any other issues with sales and operation.
5. Assist operation on expressway permit, customer site clearance form and any other matters.
6. Handle customer queries.
7. Assist sales representative for new/review credit application submission with supporting documents to Finance, and monitor approval status.
8. Monitor AR Aging listing for overdue and over credit limits, and follow up and push payment status via email & phone call with customer.
9. Prepare daily credit review report, highlight over credit limit and credit terms status to GFC/SGM/Sales team, monitor stop/continue supply and sent reminder letter/legal action against long debts customers.

Weekly

1. Run DO summary jet report for weekly billing.
2. Manage E-invoice + E-DO email to customers.
3. Update payment status and submit weekly credit review report with sales justification for over credit limit and credit terms to CFO/GFC/SGM/Sales team to get approval for stop/continue supply.
4. Conduct bi-weekly AR meeting with finance & sales team, follow up and take actions against long overdue or exceeded credit limit customers.

Monthly

1. Update Bottom Ash data and email to Tuas Power Plant.
2. Manage back charges to sub-con/customers for operation related.
3. Credit note / debit note for projects pegged with BCA index.
4. Update CRM report.
5. Statement of accounts to customers.
6. Any other ad-hoc matters.

Yearly

1. Review annual credit review (credit limits & terms). Assist sales representative for active customers selection, fill up annual credit review application form and attached with supporting documents (Bizfile, audited FS, project information and etc).
2. Extract past payment transaction records for analysis.