We are looking for a passionate and driven individual to join our Packaging Materials Division. This is a client-facing role that bridges customer needs, supplier coordination, and strategic business growth. If you have strong communication skills, enjoy cross-functional collaboration, and thrive in a fast-paced B2B environment.

Key Responsibilities

• Customer Service & Relationship Management
• Build strong relationships with customer contacts in Purchasing, Marketing, Production, R&D, and QC.
• Visit customers regularly to understand their needs, discuss new projects, and support product quality discussions.
• Introduce and present new packaging solutions to enhance customer satisfaction and value.

Supplier Management & Coordination

• Visit suppliers weekly and work closely with them on raw materials, production, QC, packing, and delivery.
• Coordinate the artwork development process, including liaising with artists and suppliers, colour proofing, and approvals.
• Draft and confirm product specifications from sample stage through to mass production.
• Lead weekly and monthly supplier meetings, and maintain close communication with internal teams.

Sales Operations & Reporting

• Develop and implement annual sales plans and submit monthly sales forecasts.
• Prepare and manage commercial documents (will supported by Sales Administrators): costing sheets, quotations, POs, invoices, proforma invoices, etc.
• Monitor production and QC data to ensure product quality and consistency.
• Coordinate shipping and logistics (will supported by Sales Administrators): track cargo readiness, arrange shipment bookings, compare freight options, and update customers on vessel schedules.
• Ensure timely collection of payments and follow up where necessary.
• Submit sales reports for internal management review.

Strategic Projects & Expansion

• Monitor raw material markets and negotiate with suppliers to maintain price competitiveness.
• Source new materials, suppliers, and clients to support business growth and innovation.
• Conduct annual or ad-hoc supplier audits, especially during critical claim investigations.
• Collaborate with Japan HQ and ASEAN HQ on regional projects.

Travel & Site Visits

• Conduct day trips to Johor Bahru for on-site printing inspections and production supervision.
• Participate in overseas business trips to strengthen supplier and customer relationships.

You Should Be Willing To:

• Travel regionally (e.g. Johor Bahru and other ASEAN countries);
• Visit customers and suppliers regularly;
• Work cross-functionally across departments and with international teams; and
• Drive for work purposes (valid Class 3 driving licence is required).