Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. The target is to ensure excellent service standards and maintain high customer satisfaction.

§  Deal with the customers via emails, over the phone, or face to face

§  Listen to the customer queries patiently and solve it. If the problem doesn't seem to solve, then forward the problem to the superiors or sales personnel.

§  Respond to the problems of the customer promptly

§  Look after the customer accounts and update their transaction status

§  Draft the necessary documents, letter or statements, as required by the customer

§  Maintain records of interactions with the customers in an orderly manner

§  Coordinate with the internal department to find solutions and resolve matters for customers

§  Maintain a follow up on the customer, whose query you had solved, ensure they are satisfied with your answer.

§  Assist in the rotation of stock to comply with FIFO operations

§  Support in documentation for accountability of all products at all stages of the operation as necessary, assist to resolve any discrepancy issue

§  Any other duties that may be assigned due to exigencies of job needs.

§  Monitor work areas to ensure that safety practices are being followed.

§  Physical involvement in sanitation and co-operate with team members in ensuring the warehouses and offices is kept clean and tidy per 5S practice.

§  Ensure physical stock tally with inventory system through proper process and documentation.

§  Prepare product or services report by collecting and analyzing customer information

§  Go the extra mile to engage customers