Job Summary

Lead the retail team of an established boutique in Orchard Road by managing daily store operations and ensuring outstanding customer experience. Handle customer complaints and feedback effectively while managing stock and staff schedules.

Responsibilities

• Lead the retail team to achieve smooth daily store operations and high customer satisfaction
• Resolve customer complaints and feedback promptly to maintain positive customer relations and provide excellent customer service
• Prepare accurate stock reports to support inventory management and sales analysis
• Manage stock levels to ensure product availability and minimize shortages
• Develop and maintain staff schedules to optimize workforce efficiency and coverage
• Utilize Excel and Word proficiently to complete administrative tasks and reporting
• Apply proven retail management and customer service experience to enhance store performance