Scope of Work:

• Maintain constant communication between management and staff, to ensure proper operations of the organization.
• Achieve consistency across all outlets in terms of great customer experience, service standards and customer satisfaction.
• You will be required to travel, carrying out supervisory responsibilities by streamline operational processes from outlet to outlet.
• Provide ground leadership to guide, motivate and support the workforce and to nurture a culture of quality customer service, good work safety, house keeping practices and continuous learning.
• Manage manpower scheduling and upcoming operational projects.
• Plan operations, customer’s complaint, service promotion / marketing and customer service training of our frontline staffs.
• Identify operational issues, highlight and propose solutions to address and overcome it.
• Set up and conduct audits on housekeeping, inventory and customer experience.
• Work closely with Management Team to set and/or implement policies, procedures and systems and to follow through with implementation.

Skills Set:

• Team player
• Effective interpersonal skills with an ability to communicate at all level to maintain relationships and cooperation in achieving organizational goals.
• Able to lead, influence, negotiate, and resolve conflicts to reach consensus around common goals.
• Have a strong eye for details, able to organize and structure things effectively.
• Assertive in applying workplace policies with a clam and positive way, while considering different views and opinions firmly, fairly and with empathy.
• Learn to Perform Ear Piercing for Customers. (intensive training will be provided prior)
• Able to multitask and provide excellent customer service
• Provide administrative assistance and support to sales teams
• Perform operational duties assigned by Management

Requirements:

• Having 2-3 years of retail sales experience
• Good communication and interpersonal skills
• Multi-lingual will be a bonus to communicate with teams of diverse backgrounds