*Multi-International working environment

*Convenient working location - 5 min walk from MRT station

*Good career prospects and package

Our client is seeking a Retail Operations member to support the team in ensuring smooth retail operations and enhance the performance of the staff.

Retail Operations

• Conduct vendor search and onboarding for retail supplies and services, including store supplies, transportation, and courier services.
• Review and approve logistics-related matters.
• Coordinate the movement and sales of staff purchase inventory.
• Collaborate with store admins to ensure timely order fulfillment from vendors and validate payments.
• Manage uniform-related tasks, such as allocating uniforms to new staff, handling staff returns, addressing replenishment needs, and maintaining the budget and inventory.
• Promptly address and resolve administrative tasks related to staff, such as arranging flight and hotel reservations for staff attending regional and international events.
• Work with admin/HR teams on retail recognition, engagement, and celebrations.
• Assist the Retail Excellence Manager in designing and updating operating procedures

Retail Performance Support

• Address any commission or incentive queries from the retail team.
• Assist in designing and calculating monthly commission and incentives.
• Collaborate with store admins to effectively monitor and review store rosters, off-in-lieu days, annual leave, and rest days off to maximize productivity.
• Organize Retail Meetings involving cross-functional teams.
• Record minutes of Monthly Retail Manager Meetings and distribute them to relevant parties.
• Prepare weekly retail reports, including sales, incentives, and KPIs
• Generate reports for Weekly Retail Excellence review and Quarterly performance review.
• Handle adhoc retail performance reporting, such as weekly incentives, sales, traffic, AVT (Average Transaction Value), UPT (Units per Transaction), etc.
• Coordinate the dissemination of the Singapore monthly newsletter.

Retail Projects & Others

• Collaborate with HR to launch and support engagement activities for Store Managers and admins.
• Provide support for in-store activities aimed at achieving high performance.
• Assist with staff training matters.
• Collaborate with relevant departments to introduce new tools and follow up on store issues.
• Undertake adhoc retail-related projects as assigned

Requirements

• Strong communication and organizational skills
• Possesses basic to intermediate competence in Excel
• Positive, self-initiative, a team player & willing to learn
• Prior work experience in the retail/luxury industry will be advantageous

Experienced candidates can be considered for senior retail operations.

Interested candidates may email updated resume to [email protected]