For Tasmak Singapore Pte Ltd (Retail of Beverages), the following Retail Operations Manager job responsibilities:

Retail Operations Manager – Job Description (10 Key Responsibilities)

1. Manage Daily Retail Operations – Oversee the daily operations of all retail outlets to ensure efficient store performance and excellent customer service.
2. Sales and Business Performance – Monitor sales targets, analyze business performance, and implement strategies to increase revenue and profitability.
3. Inventory and Stock Management – Supervise inventory levels, coordinate stock replenishment, conduct stock audits, and minimize inventory losses.
4. Staff Supervision and Training – Recruit, train, schedule, and supervise retail staff to ensure high productivity and compliance with company standards.
5. Customer Service Excellence – Ensure customers receive professional service, resolve customer complaints promptly, and maintain a high level of customer satisfaction.
6. Regulatory Compliance – Ensure all retail operations comply with Singapore's applicable laws and regulations, including licensing requirements, workplace safety, and company policies.
7. Supplier and Vendor Coordination – Liaise with suppliers and distributors to ensure timely procurement and delivery of beverage products and retail supplies.
8. Financial and Operational Reporting – Prepare sales reports, inventory reports, budgeting, expense monitoring, and other management reports for company directors.
9. Store Standards and Merchandising – Maintain attractive product displays, ensure proper merchandising, pricing accuracy, store cleanliness, and brand presentation.
10. Business Development and Process Improvement – Identify opportunities to improve operational efficiency, introduce new retail initiatives, optimize workflows, and support business expansion.