Are you interested in working for a premium eco-bedding brand with a focus on quality and sustainability?

We are looking for a RETAIL EXECUTIVE who will go the extra mile to make sure customers get a ‘total experience’ they will not forget.

Our next hire would ideally be a positive sales person who has hands-on and organizational skills, who has the ambition to grow with Heveya and has the passion to care for the environment and the community which aligns with Heveya®'s core values.

How you will contribute:

• Act as the first point of contact for all customer inquiries, both in-store and via digital platforms, providing friendly and professional assistance.
• Educate customers on the unique benefits and transparent concept of Heveya® mattresses, explaining product features, materials, and health advantages.
• Manage after-sales inquiries, ensuring that customers are satisfied with their purchases and addressing any issues promptly.
• Schedule and coordinate deliveries, ensuring smooth communication between the customer, delivery team, and relevant departments.
• Complete any necessary after-sales administrative tasks, including order processing, returns, and warranty claims.
• Maintain a clean, organized, and welcoming environment within the Outlets at all times, ensuring that the store is well-presented and aligns with brand standards.
• Regularly inspect the Outlets for cleanliness and safety, making sure all products and displays are in optimal condition.
• Assist in managing and tracking inventory levels in the Outlets, ensuring proper stock levels are maintained to meet customer demand.
• Conduct regular stock audits and communicate any product shortages or discrepancies to the management team.
• Promote the Heveya® brand ethos by maintaining a high level of product knowledge and representing the company with integrity and professionalism.