Retail & eCommerce Executive

Job Summary

The Retail & eCommerce Executive leads the retail and e-Commerce team to achieve sales goals for climbing products. He/She strategies the sales plan from leads to sales conversion, coordinating efforts among team members to ensure sales cycle completion. He/She works closely with the Sales & Marketing department to conduct collaborations and promotions.

He/She is also responsible for principal management, recommending brands, product lines, spotting consumer trends in products related to company/ group businesses. He/She works closely with other departments to ensure order fulfilment.

Area

Principal Duties and Responsibilities

Sales Management

1. Initiates and sees through institutional sales, including retail-related project enquiries from all sources/channels. As required, he/she will assist the Projects department to determine the scope of enquiry, and provide information required to draft quotations.

2. Maintain records of customers’ climbing equipment purchases and renewal

Principal Management

1. Identify and focus on top performing brands

2. Attends enquiries from all sources/ channels from institutional clients on Climb Asia Group of product and services available.

3. Establish self as the primary contact for institutional clients and works with other departments as required to serve clients’ needs. Occasionally, transferring leads to the relevant department/ group businesses upon client request.

4. Build relationship with institutional clients’ procurement team.

5. Perform client visits where necessary.

Sales Cycle

1. To strategise an annual sales plan with the General Manager, including but not limited to promotions, campaigns and outreach to new customers

2. To plan for and ensure relevant and healthy retail inventory, working within given budgets and agreed margins.

E-Commerce

1. Maintain the online stores, ensuring product listings are up-to-date and visually appealing.

2. Develop strategies to increase online sales and improve customer engagement.

Store Management

1. Oversee in-store visual merchandising and product placement to optimize customer experience.

2. Manage inventory levels, ensuring products are well-stocked and presented.

3. Manage staffing of retail team, including but not limited to interviews, scheduling and payroll

4. Sharing of and training retail team in required product knowledge for each to perform their required roles

Logistics and Warehousing

1. Coordinate and manage the supply chain, including all inbound and outbound shipments

2. Oversee warehousing organization for efficient inventory management and order fulfillment.

Other tasks

1. Supports the Director on various business administrative tasks relating to projects and climbing products when required.