Job Summary

The Restaurant Supervisor is responsible for overseeing daily restaurant operations, ensuring smooth service flow, maintaining food and service quality, and leading the service team to deliver excellent customer experiences.

Key Responsibilities

• Supervise daily restaurant operations, including opening and closing duties.
• Ensure customers receive prompt, friendly, and professional service.
• Monitor staff performance and provide guidance during service.
• Assign duties and manage staff schedules or shift arrangements.
• Train new and existing staff on service standards, hygiene, and safety procedures.
• Handle customer feedback, complaints, and service recovery professionally.
• Ensure the dining area, kitchen service area, and cashier counter are clean and well maintained.
• Check food presentation, portioning, and service quality before serving.
• Coordinate with the kitchen team to ensure orders are prepared and served on time.
• Monitor stock levels and inform management of shortages.
• Ensure compliance with food safety, hygiene, and company policies.
• Support cashiering, order taking, serving, and other operational duties when required.
• Prepare daily sales reports, attendance records, and operational updates.
• Assist the Restaurant Manager in achieving sales targets and controlling costs