Business / Restaurant Operations

• Ensure smooth running and success of the business
• Analyze financial performance to formulate, develop and implement plans to improve salesand profitability of the business
• Oversees and manage restaurant operations and cash management
• Ensure smooth outlet opening, renovating or reinstatement
• Execute plans and instructions from the management

Restaurant Management & Planning

• Propose marketing ideas
• Assuring productivity and efficiency while managing cost
• Analyze the situation, identify the needs of the business and propose with ideas and solutions
• Prepares outlet schedule, inventory and accuracy of payroll submission
• Follow up on service recovery for all products and service lapses
• Lead investigation and resolution of all customer complaints and/or feedback in a timely and efficient manner

Menu Execution and Delivery

• Propose new menu items and promotions
• Supervise stations to deliver orders in accordance to defined cooking processes, recipe andhealth & safety standards
• Conduct final check on finished product to ensure that food quality and presentation are in accordance to specifications of the menu
• Conduct training & re-training from time to time for both existing and new menu items

Kitchen Processes and Concept Development

• Manage kitchen inventory levels and quality by guiding kitchen supervisors on placing of orders
• Check to ensure quality of delivered supplies from time to time
• Manage kitchen storage capacity
• Oversee the setting up and cleaning of stations by staffs
• Oversee workflow for stations to ensure that processes adhered to specifications and guidelines and to provide recommendations to improve efficiency

Quality Assurance & Control

• Ensure Standard Operating Procedures are updated and followed
• Liaise with suppliers and supervise supply chain and inventory
• Maintain overall restaurant cleanliness

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Conduct training and educate operation team on best practices, company policies and excellent service standard
• Manpower planning, training and recruitment
• Conduct appraisals professionally to track and measure staffs’ performance
• Ensure workplace safety practices
• Create a work environment that promotes teamwork, performance feedback, recognition and executing fair disciplinary management and staff retention