Key Responsibilities

· Operations Management

· Supervise daily restaurant operations, including opening and closing procedures.

· Ensure smooth service flow and address any operational issues promptly.

· Maintain cleanliness, organization, and overall appearance of the restaurant.

· Monitor inventory levels; coordinate ordering and supplier relationships.

· Oversee compliance with food safety, health, and hygiene regulations.

· Staff Management

· Recruit, train, schedule, and manage restaurant staff (waitstaff, bartenders, hosts, etc.).

· Conduct regular performance evaluations and staff meetings.

· Build a positive, team-oriented work culture.

· Address and resolve employee concerns professionally.

· Guest Relations

· Maintain a strong presence on the floor to engage with guests.

· Handle guest feedback, complaints, and special requests with a customer-first approach.

· Ensure a consistent high standard of hospitality and service.

· Financial Management

· Manage budgets, payroll, and cost control measures.

· Analyse sales and labour reports to maximize profitability.

· Assist with the creation and execution of promotions and upselling initiatives.

· Marketing and Sales Support

· Collaborate with marketing teams or external agencies for promotions, events, and social media initiatives.

· Maintain high standards for restaurant reputation on review platforms and manage responses.

· Leadership and Reporting

· Report regularly to the General Manager, Owner, or Head Office.

· Recommend improvements for service, operational procedures, and customer engagement.

· Implement SOPs (Standard Operating Procedures) and ensure consistency across shifts.