Service Crew & Customer Service Duties

• Welcome and attend to customers in a friendly and professional manner.
• Take customer orders accurately and promptly.
• Serve food and beverages according to company service standards.
• Clear and reset tables efficiently to ensure smooth table turnover.
• Assist customers with menu recommendations and enquiries.
• Handle cashiering duties and payment transactions accurately.
• Ensure dining areas are clean, organised, and properly set up at all times.
• Support opening and closing duties of the restaurant.
• Handle customer feedback and service recovery professionally.

Operations Management

• Learn and support daily restaurant operations to ensure smooth service flow.
• Coordinate between front-of-house and kitchen teams to ensure timely food preparation and service.
• Monitor service quality, cleanliness, and operational standards.
• Assist in ensuring compliance with company SOPs and operational procedures.

Team Support & Leadership Development

• Work closely with service crew, kitchen staff, and supervisors to ensure efficient operations.
• Learn manpower scheduling, staff deployment, and shift coordination.
• Assist in guiding and training new staff on service procedures and operational standards.
• Develop leadership, communication, and problem-solving skills through hands-on operational exposure.

Kitchen & Food Coordination

• Gain understanding of food preparation processes and kitchen workflow.
• Ensure food presentation and quality standards are consistently maintained.
• Assist in maintaining cleanliness and hygiene standards in dining and service areas.

Inventory & Administrative Support

• Assist in stock monitoring, inventory control, and ordering processes.
• Support administrative duties such as reporting, documentation, and cashier reconciliation.
• Ensure proper handling and maintenance of restaurant equipment and operational supplies.

Compliance & Safety

• Ensure compliance with food hygiene, workplace safety, and company SOPs.
• Maintain cleanliness and sanitation standards according to regulatory requirements.

Requirements

• Degree in Hospitality, Business, F&B Management, or related field preferred.
• Candidates with a valid Food Safety & Hygiene Certificate will have an added advantage.
• Passionate about the F&B industry and customer service.
• Strong communication and interpersonal skills.
• Able to work in a fast-paced environment
• Willing to commit to a 5.5-day work week, working on shifts, weekends, and public holidays.
• Positive attitude, responsible, and willing to learn.
• Team player with leadership potential.

• 1 – 2 years of F&B experience is highly preferred.
• Willingness to rotate across different outlets or departments if required.