Summary  

The Resource Optimization Manager is responsible for maximizing the utilization of available resources through the provision of medium-term tactical planning and dynamic deployment.  

Duties and Responsibilities  

• Provide an independent view regarding the most effective utilization of all resources. Support the allocation of resources in through Medium and short-term planning. Guide, direct and support Resource Planners and Allocators to effectively resource shifts on a 24/7 basis through three distinct phases:   

  • Pre-planning - considering the expected demands, schedules, and roster resources pre-plan the allocation of tasks 24-72 hours in advance of the shift  

  • Shift-planning - during the shift prior and/or at the start of the appropriate shift, considering the actual availability of resources (Manpower, Equipment, and Facilities), re-check the pre-plan and undertake the detailed allocation of all resources ensuring that allocation is undertaken according to load  

  • Real-time - considering the availability of resources and the dynamic operational environment, undertake all aspects of the real-time allocation of resources in-line with the actual loads  

• Improve operational efficiency and productivity by utilizing specialist knowledge of the decision support systems including but not limited to Resource Management System (RMS), Real-Time Control (RTC), Multi-Access Check-in System (MACS) and other dnata or third-part Management Information Systems (MIS).  

• Actively work with the Duty Managers and Resource Allocators by providing expert advice, input, and direction in order to respond to dynamic changes during rostering including but not limited to annual leave planning, long term workplace injuries or sickness.  

• Effectively communicate the rostering plan to the appropriate staff, seeking input and review to ensure that front-line staff inputs are reviewed and accounted for in the continual improvement of rostering coverage.   

• Monitor the effectiveness of the rosters and compile automated or manual reports that demonstrate over-coverage or under-coverage on a weekly / monthly basis.  

• Provide the Manager, Resource Planning & Business Improvement, with strategic analysis on “what-if” scenarios by finding efficiency-increasing ways to roster staff.  

• Preview and review the allocation of resources and interfere where necessary  

• Ensure compliance with all workplace safety, security, and health policies and procedures  

• Prepare and review budget submissions for manpower and ground equipments 

• Perform any ad-hoc duties as assigned by the reporting manager or department head  

Requirements  

• Minimum Degree or Diploma from a recognized tertiary institution with a minimum 6 years of experience in a planning / resource management role  

• Preferably with 4 years of supervisory experience  

• Previous experience with an airline, airport, MRO or ground handling company a distinct advantage  

• Must have excellent analytical skills and planning skills for Rostering, Over Time Planning and Leave administration.