1. Primary responsibilities

1.1 To receive, confirm and process reservations for the hotel.

1.2 To assist in compilation of statistical data pertaining

2. Job Function

2.1 To handle inquiries and obtain correct information regarding details of reservation.

2.2 To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system.

2.3 To familiarize with the regular callers and acknowledge them by using names and

telephone courtesy.

2.4 To advise callers when confirming reservations that rooms will be held only up to a certain time unless guaranteed.

2.5 To politely turn down on closed out dates and offer to book an alternative date/room type.

2.6 To keep up-to-date rooms available for sale and changes in hotel room rates.

2.7 To maintain and update a Reservation Request Form File.

2.8 To help maximise room sales by up-selling.

2.9 Any other suitable tasks as and when assigned by Reservations Manager.