• Remuneration Package: Up to $3,300 Basic Salary + Variable Bonus
• Working Arrangement: Primarily Work from Home while the new office is under renovation
• Working Schedule: Five-day work week on rotating shifts, including weekends and public holidays
• Career Exposure: Reservations, inbound travel operations and luxury guest services

We are assisting our client, an award-winning luxury hospitality and travel operator, in hiring a Reservations & Travel Experience Executive. This position is ideal for a customer-focused travel professional who enjoys coordinating reservations, managing travel arrangements and supporting international guests throughout their journey.

Why Consider This Opportunity?

• Join an award-winning luxury hospitality and inbound travel operator.
• Enjoy a primarily work-from-home arrangement while the new office is under renovation.
• Gain broad exposure across reservations, travel operations and guest experience.
• Work directly with international guests and established hospitality partners.
• Take ownership of the complete guest journey from booking to arrival.

Key Responsibilities

• Manage inbound accommodation and travel enquiries through email, live chat and telephone.
• Process reservations, amendments, cancellations, payments and booking confirmations accurately and efficiently.
• Coordinate accommodation, transportation, meals and other travel arrangements with hotels, vendors and service partners.
• Maintain accurate guest profiles, reservation records, correspondence and travel documentation.
• Follow up with guests on travel documents details, visa requirements and other information required for their journey.
• Provide accurate information on room rates, promotions, facilities and travel services while recommending suitable options to support revenue opportunities.
• Resolve booking and travel-related issues promptly while maintaining clear communication with guests, partners and internal teams.
• Meet and welcome guests at the ferry terminal, assisting with boarding passes, luggage check-in, customs and immigration procedures.
• Accompany guests by ferry, keep them informed throughout the journey and ensure a smooth handover to the local hospitality team.

Key Requirements

• Previous experience in reservations, inbound travel, hotel reservations, travel operations or a related hospitality position.
• Experience within an inbound travel agency will be a strong advantage.
• Strong customer-service, communication and interpersonal skills.
• Proficient in written and spoken English; additional language capabilities are advantageous.
• Meticulous and organised, with the ability to manage multiple bookings and priorities accurately.
• Able to work independently in a remote environment while collaborating closely with the team.
• Comfortable working in a fast-paced, customer-facing travel environment.
• Willing to work rotating shifts, including early shifts, weekends and public holidays.
• Comfortable travelling by ferry when assigned to travel-hosting duties.

If you are passionate about travel and hospitality and take pride in creating smooth, memorable experiences for guests, we welcome your application.

Interested candidates may forward their CV in MS Word format to [email protected].

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Triton AI Pte Ltd
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