● As an inbound reservations agent, you will handle travel reservations and inquiries with suppliers, including hotels, transportation providers, meal vendors, and other service partners in Singapore and other countries, where required.

● Coordinate closely with suppliers to ensure accurate bookings and smooth travel arrangements.

● You will also respond to and manage incoming emails, live chats, and phone calls regarding accommodation inquiries for inbound travels

● Enter new reservations, changes, and cancellations into various software systems.

● File guest correspondence and other reservation documentation.

● Stay updated on room rates, special offers, and promotions.

● Ensure reservations are processed efficiently and accurately.

● Process payments and send confirmation details to customers.

● Sort out issues related to bookings or reservations.

● Follow up with guests for additional required information for visa requirements or updated passports.

● Act as a liaison between the company and guests to ensure customer satisfaction.

● Provide support to customers who need to amend or cancel reservations.

● Ensure client and guest profiles are properly created, maintained, and updated.

● Monitor room sales and apply selling strategies to increase revenues.

● Maintain a high level of product knowledge to explain services and facilities to clients.

● Work with the Manager to arrange pre-payment to hotels and suppliers.

Travel Host Duties: 30-50% of the time

● Meet and greet guests at the ferry terminal upon arrival.

● Assist in the advance collection of boarding passes and luggage check-in.

● Assist with customs and immigration clearance.

● Accompany guests onboard the ferry to Batam and hand them over to the team in Batam.

● Engage with guests, answer questions, and explain the next steps in the journey.

● Troubleshoot problems that may arise and remain calm and positive.

Interested candidates, please email your resume to [email protected]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted