You will work remotely in a hybrid team model (Local Hong Kong coordination + remote execution), contributing to daily ops,incident resolution, upgrades, testing, and 24x7 rotation (with on-call premiums).

Key Responsibilities

• Daily System Support & Multi-Cloud Monitoring
• Perform daily health checks (post-6pm HKT scripts for non-business hours) across on-prem VMware and cloud environments.Evaluate/optimize monitoring triggers, alerts, and scripts (vSphere alarms, Horizon dashboards, Azure Monitor, AWS CloudWatch,Alibaba Cloud Monitor).
• Triage alerts: initial diagnosis, escalation, and resolution support.
• Incident & Problem Management
• Handle incidents (S1/S2 priority) with impact analysis and root-cause resolution within SLAs.Participate in on-call rotation (Airport 24x7; premium for standby/nights/holidays).
• Document and improve processes for different scenarios
• Upgrades, Patching & Multi-Cloud Operations
• Assess and apply patches/updates for VMware stack + cloud services (Azure VMs, AWS EC2, Alibaba ECS or servers).Execute after-hours upgrades/standby (snapshots, rollbacks, verification).Support hybrid setups if needed (e.g., Azure Arc, AWS Outposts, Alibaba hybrid cloud). (Not a must)
• Infrastructure as Code (IaC) & Automation
• Implement/maintain IaC for infrastructure provisioning and configuration.Automate repetitive tasks (deployments, backups, Horizon pool management, cloud resource scaling).
• Regression Testing & CI/CD Support
• Execute and maintain regression test scripts .Create/modify tests for platform/software changes across on-prem and cloud.
• Security, Compliance & Platform Awareness
• Monitor vendor/security advisories for VMware, Azure, AWS, Alibaba Cloud.Recommend/implement patches, IAM best practices, and security configurations.Assist with account/user management and compliance (PDPO alignment).
• Collaboration & Knowledge Sharing
• Work with local HK team and software vendors.
• Maintain runbooks, knowledge base, and change request impact analysis.

Required Skills & Experience

Must-Have

• 3+ years hands-on DevOps/infra ops experience.
• Strong VMware expertise: vSphere/vCenter/ESXi administration, Horizon VDI (pool provisioning, golden images, troubleshooting for 20–50 users), PowerCLI scripting.
• Multi-cloud experience: Azure (VMs, Monitor, Arc, IaC with ARM/Bicep), AWS (EC2, CloudWatch, CloudFormation, IAM), Alibaba Cloud (ECS, Monitor, ROS, hybrid capabilities).
• IaC proficiency: Terraform, plus familiarity with Azure ARM/Bicep, AWS CloudFormation, Alibaba ROS or other tools.
• Scripting/automation: Python, Bash, PowerShell, Ansible.
• Monitoring & logging: Cloud-native tools (Azure Monitor, AWS CloudWatch, Alibaba Cloud Monitor) + general (Prometheus/Grafana or similar).
• Incident response, troubleshooting, and on-call experience in production environments.

Preferred

• Cloud Certifications: For AWS and/or Azure
• CI/CD tools (Jenkins, GitLab CI, GitHub Actions, Azure DevOps).
• Backup/DR: Veeam, Azure Backup, AWS Backup, Alibaba snapshots.
• Security tools: Azure Sentinel, AWS GuardDuty, Alibaba Security Center.
• Experience in government/critical infrastructure (transport/aviation preferred).