JOB RESPONSIBILITIES:

• Attend to all walk-in residents, including updating feedback provider on the action taken;
• Utilise system to check past feedback cases or create new cases;
• Issue events/facilities booking permits as and when required;
• Reply to feedback emails & calls;
• Attend to cases on site (including house visit), where required/instructed;
• First responder for any escalated cases;
• Communicate with external agencies for cases;
• Any other duties as instructed by the supervisor.

JOB REQUIREMENTS

• Experienced in handling difficult people;
• Possess good interpersonal skills;
• Work well under pressure;
• Effective written & verbal communication;
• Must be able to attend cases on site independently;
• IT savvy;
• Working Hours: Mondays - Fridays: 8am to 5pm with an additional 1 Saturday per month - 8am to 1pm;
• Work Location: please refer to this link: https://www.ahtc.sg/town-council-offices/

Only shortlisted candidates will be notified.