Job Description

• Monitor compliance to national and international quality standards and related regulations.

• Participate in quality related activities such as audit, qualification program, claims etc.

• Any other ad-hoc duties as assigned by the Management/Manager from time to time.

• Act as a representative for operations to Internal and External Stakeholders

• Manage stakeholder expectations and ensure timely completion of project deadlines.

• Create and write Standard Operations Procedures

• Create Process flowcharts.

• Conduct Internal and External Training with operational staff.

• Coordinate with IT team for enhancement systems integration

• Manage testing for IT projects.

• Support on daily operational issues.

• Maintain SOP internally at a regional level.

• Supporting Daily/Weekly/Monthly/KPI reports for customer.

• Attend to customer request on timely matter.

• Act as a Control Tower for communication between internal and external customer.

• Aligning processes with internal and external operation.

• Work with Operation Manager to make improvement for operation.

• Conduct training for internal operation if there are new requirement from customer.

• Maintain good relationship with customer.

• Support adhoc quotation if required.

• Travel overseas if required.

• Any other ad-hoc duties as assigned by the Management/Manager from time to time.

Job Requirements

• Min Diploma in Logistics/Supply Chain/Transportation/International Business and 2 years working experience in Freight Forwarding/Logistics Industry, Air/Ocean freight experience is a plus.

• Good command of written and spoken English, proficiency in other languages is a bonus as to liaise with other regional offices.

• Proficient in MS Office and Teams.

• Experience in at least one aspect of freight forwarding operations either Export or Import, with both experiences will be added advantage.

• Detail oriented and good time management.

• A good team player.

• Responsible and able to work remotely to deliver key task completed on time.

Working hours:

Mon to Fri 8.30am - 6pm