YOUR SCHEDULE

• 40 hours per week
• Mon–Fri: 12:00pm – 8:00pm
• Saturdays & Public Holidays: 8:00am – 3:00pm
• 1 weekday off + Sunday off per week

What You'll Do

• Greet walk-ins and handle payments for physiotherapy clients and PT renewals
• Manage physiotherapy bookings accurately
• Answer member enquiries in person, over the phone, and via WhatsApp/email
• Handle daily admin records, follow-up tasks
• Be the first point of contact for member feedback and resolve issues calmly
• Follow up proactively on outstanding customer issues and ensure resolution
• Check in with members post-visit to gather feedback and maintain satisfaction
• Keep the front desk running smoothly when the full-time team has signed off

Who We're Looking For

• Minimum 1–2 years of front desk, receptionist, admin, or customer service experience
• Someone who takes ownership: you don't wait to be told twice
• Comfortable handling a busy counter independently
• Warm, professional, and good with people of all ages
• A natural follow-through; you close the loop without being asked
• Experience in a gym, clinic, or wellness setting is a bonus but not required
• Proficient in basic computer use (Google Sheets)

Why Join Us

• Stable recurring hours, not ad hoc
• Small, supportive team environment
• Gym access perks
• Insurance Benefits
• Opportunity to grow into a more senior ops role as we expand