Company Overview

Building a team of ladies passionate about the beauty industry, fostering individual mental and financial growth together in a family-bonding culture.

Job Summary

Support customer engagement and administrative operations by managing communications, scheduling appointments, and maintaining accurate client records to ensure smooth service delivery.

Responsibilities

• Answer incoming customer calls promptly and professionally to provide timely assistance.
• Respond to customer enquiries via WhatsApp to maintain clear and effective communication.
• Schedule, confirm, and reschedule customer appointments in the booking system to optimize service availability.
• Send timely reminders to clients about upcoming appointments to reduce no-shows.
• Maintain accurate and up-to-date client records in the system to support service continuity.
• Update appointment notes and document customer communications to ensure clear information sharing.
• Coordinate with therapists to ensure appointment schedules run smoothly and efficiently.